NIS company’s warranty service rules

1. Client gets the right for free warranty service during the term of warranty, which was announced for this type of goods by dealer and shown in the guarantee document. Establishment of new warranty terms for definite wares doesn’t have retroactive effect, that means that warranty term is the term that was announced for the moment of purchase. Warranty is given to the definite person (buyer) and claims from the third faces will not be taken into account
   
2. While purchasing of the of the ware client has to check the set and if there is any physical damage done to the ware, because after purchasing claims about set or physical damage will not be dealt with.
   
3. Reception of the ware for warranty service is accomplished only in the service center of the company in case of fulfilling of following terms:
   
   
   
   1. Presence of attested by stamp of NIS company guaranty document with model, serial number and warranty term shown for the definite article of goods. Presence of full set for this article (list is shown in the operating instruction)
      
   2. Appearance of the ware must correspond to its appearance for the date of purchase (undamaged state of seals and stickers of the seller ability of serial numbers absence of scratches, abrasions physical damage and pollutions). Absence inside of the device foreign bodies or insects
      
   3. Presence of announced fault for the define hardware. Goods with announced faults of common character “doesn’t work” or “glitch” are not taken to service.
      

In exclusive cases the company leaves right to enlarge the warranty term to 30 days. Warranty term is enlarged for the term of being of the good in the service center. If it’s not available to fix the problem of the hardware, client gets the similar device, which is not worse in it qualities than the purchased one, and in absence of it the client gets money by the lowest price chosen by criteria, satisfying following conditions:

• the price of the last deal
  
• price of the current price-list
  
• the price of device not worse in technical characteristics
  

Notice: Replacement (or money back) is available only in presence of: the device, accessories, fabric package. And in case of keeping the conditions of the 3. paragraph of these rules

Delivery is done by client’s transport.

The company is not responsible:

• for cases when the purchased device is not compatible with other goods, either in program or hardware level, and does not cover loses, given to client by such incompatibility
  
• for straight or not straight looses which are the result of using of services and products of the company, as loose of profit, spoiling of software, loose of data, cost of replacement.
  

Warranty doesnt include:

• All the materials for consumption (cartridges, toners);
  
• Removable mediums (floppy disks CDR è CDRW),
  
• Mouse pads and accessories;
  
• Network filters, cables, adapters, wires;
  
• Batteries, accumulators (including those on the motherboards);
  
• software, configuration of OS parameters;
  
• COM, LPT, PS/2, VideoIn - VideoOut controllers, because fault of these devices is possible only after operational imperfection.
  

Goods of this group can not be exchanged or given back.

Device is not taken to the service and can not be fixed for free In such cases:

1. absence (loose) of warranty document (it can not be given once more);
   
2. not complete set of device (list is shown in the operating instruction);
   
3. damaged seals or stickers of producer or dealer, or signs of remarking them ;
   
4. presence of mechanical, electric, chemical damages of surface or components of device or set.(also after using of non-standard materials or details);
   
5. damages on the HDD case, or other components or devices, that need careful use of, that may be interpreted as a sign of a hit;
   
6. seal failure of disk block or heads of HDD(cripple of hermetic zones stripe)
   
7. blown-up chips on the HDD controllers set or on the mother board what is the straight sequent of operational imperfection
   
8. too loud work of HDD
   
9. changes in the warranty document, that are not verified by stamp and signature of a seller or a technical department specialist
   
10. signs of irrelevant meddling or fixing of device by foreign persons or service centers which are not representative of the company
    
11. in case of getting into the device of foreign bodies, liquids or insects
    
12. as a result of changing the construction of the device
    
13. as a result of damage made by variance to the state technique standards and norms of power, telecommunicational or cable networks(absence of grounding connection)
    
14. the device was damaged during the transportation (or storing – if the device was not taken into work at once)
    

In every define case service center specialist determines if there were operational imperfections.

Rules of warranty service of final products (printers, copiers, monitors, UPS)
Device belongs to the client since the moment of purchase, and warranty is incumbent upon the service centers of the producing companies from the moment of giving the device out of the storage.